Retail Supervisor

At London Museum, we are creating one of the world's most exciting cultural destinations, opening new ways for people to connect with the stories of London. Our retail operation plays a vital role in that experience, offering distinctive products that inspire visitors and generate income that supports the museum's charitable mission.

We're looking for two full-time Retail Supervisors to help lead our busy retail team, delivering an exceptional customer experience while supporting the day-to-day operation of our shops. This is an exciting opportunity for people who enjoy leading by example, motivating colleagues and ensuring high standards across customer service, sales performance, merchandising and operational delivery.

This role suits people who are passionate about retail and customer service, with experience of supervising a team in a fast-paced environment. We're looking for two enthusiastic and organised individuals who can build positive relationships, confidently manage competing priorities and create a welcoming and inclusive experience for every visitor.

You'll have experience of supporting and motivating a team to achieve targets and deliver excellent customer service. You'll be confident handling operational processes, cash management and stock control, with strong communication skills and the ability to remain calm and effective in a busy visitor-facing environment.

Previous experience of working in a museum is not required. We are looking for someone who has experience of delivering excellent customer service, supporting and developing colleagues, maintaining high retail standards and contributing to a positive and successful team culture.

For more information about this role, please see the Job Description. To know more about what it's like to work at London Museum and to get some top tips on how to make the best of your application, visit our careers page: London Museum Careers.

To apply, please click on "Apply for this role" (bottom right-hand side of this page). Applications are by application form. The closing date for applications is Sunday 11 October 2026 Shortlisted applicants will be invited to interview on Wednesday 21 October 2026.

If you are successfully shortlisted, you will be invited to an interview where you will be asked questions to help us understand more about what you share in your application, and in particular how you meet the essential criteria for the role and demonstrate our museum behaviours. You may also be asked to complete a short practical exercise relevant to the position as part of the selection process.

London Museum is committed to being an equitable and inclusive employer, and to becoming representative of the diversity of London. We particularly welcome applications from people from Global Majority backgrounds, who are currently under-represented in our organisation.

We also welcome applications from disabled people, as we’re a Disability Confident Leader and are committed to recruiting, retaining and developing disabled people.