Retail Assistants - Smithfield

Be part of one of London's most exciting cultural projects as we prepare to open the new London Museum at Smithfield. Our retail spaces will play an important role in helping visitors connect with London's stories through a unique range of products inspired by the museum's collections, exhibitions and the city itself. This is an exciting opportunity to join a team helping to create memorable visitor experiences from day one.

We are recruiting 6 full-time Retail Assistants and 1 part-time Retail Assistant to provide excellent customer service, help maintain attractive and well-stocked displays, process sales transactions and support the day-to-day operation of our retail spaces. Working as part of a friendly and collaborative team, you will engage with visitors from around the world and help ensure every customer receives a warm and welcoming experience.

We are looking for enthusiastic and reliable people who are passionate about delivering outstanding customer service. You will have excellent communication skills, enjoy working in a busy environment, and be confident working both independently and as part of a team.

Previous experience of working in a museum is not required.  Previous retail experience is helpful but not essential. We are looking for people with a positive attitude, strong attention to detail and a willingness to learn.

For more information about this role, please see the Job Description. To know more about what it’s like to work in London Museum and to get some top tips on how to make the best of your application visit: https://www.londonmuseum.org.uk/about/careers/ 

To apply, please click on 'Apply for this role' (bottom right hand side of this page).  Applications are application form.  The closing date for applications is Sunday 11 October 2026. Shortlisted applicants will be invited to an interview on Tuesday 20 October 2026. 

If you are successfully shortlisted you will invited to an interview where you will asked questions to help us understand more about what you share in your application, and in particular to understand how you meet the essential person specification criteria for the role and demonstrate our museum behaviours. You will also be asked to complete a short task as part of the section process.

London Museum is committed to being an equitable and inclusive employer, and to becoming representative of the diversity of London. We particularly welcome applications from people from Global Majority backgrounds, who are currently under-represented in our organisation.

We also welcome applications from disabled people, as we’re a Disability Confident Leader and are committed to recruiting, retaining and developing disabled people.