Senior Experience Manager

At the heart of London, our museum is a meeting place for stories — past, present, and future. We are here to enrich understanding and appreciation of the city and all its people, offering a home where the extraordinary and the everyday collide. From the bustling markets to hidden histories, from riotous invention to quiet reflection, we celebrate London in all its richness and complexity.

The Experience & Operations team are vital to this mission. You’ll be part of a team that ensures every visitor feels welcome, every event runs seamlessly, and every corner of the museum hums with life. Here, Grit and Glitter guide everything we do: the depth, texture, and authenticity of the city’s stories, alongside moments of surprise, delight, and magic. In these roles, you’ll help create experiences that are vibrant, inclusive, and unforgettable, shaping how thousands of people encounter London every day.

This is a hands‑on leadership role for someone who thrives in live, fast‑moving environments — confident, visible and calm under pressure.

We’re looking for an experienced operational leader who knows how to run complex, visitor‑facing operations and lead managers to high standards. You’ll bring clarity, emotional intelligence and commercial awareness, supporting strong daily delivery across service, safety and visitor flow while helping teams grow in confidence and capability.

You don’t need museum experience or formal qualifications. What matters is your ability to lead from the floor, make smart decisions in the moment, and create environments that feel welcoming, well‑run and alive.

If you enjoy shaping teams, setting the rhythm of a busy building and raising the bar on visitor experience, this role is for you.

For more information about this role, please see the Job Description. To know more about what it’s like to work in London Museum and to get some top tips on how to make the best of your application visit: https://www.londonmuseum.org.uk/about/careers/ 

To apply, please click on 'Apply for this role' (bottom right hand side of this page).  Applications are by application form.  The closing date for applications is Sunday 21 June. Shortlisted applicants will be invited to an interview Wednesday 8 July.

If you are successfully shortlisted you will invited to an interview where you will asked questions to help us understand more about what you share in your application, and in particular to understand how you meet the essential person specification criteria for the role and demonstrate our museum behaviours.

London Museum is committed to being an equitable and inclusive employer, and to becoming representative of the diversity of London. We particularly welcome applications from people from Global Majority backgrounds, who are currently under-represented in our organisation.

We also welcome applications from disabled people, as we’re a Disability Confident Leader and are committed to recruiting, retaining and developing disabled people.